Return & Exchange Policy

At Golden Paw, we want you and your pet to love every purchase. If for any reason you’re not satisfied, you have 7 days from the delivery date to request a return or exchange.

If your item arrives damaged, defective, or if there was an error with your order, please reach out within the same timeframe and we will do our best to make it right.

All returned items must be unused, clean, unwashed, hair-free and in their original condition and packaging.

Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to a return. We recommend using a tracking shipping service, as we cannot guarantee that we will receive your item.

Once return or exchange is received, inspected, and approved based on our policy above, please allow 3-5 days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. 

To help avoid the need for returns, we always recommend checking our size charts and measuring your pet before placing an order. This helps ensure a better fit and overall shopping experience. 

To initiate a return or report an issue, please email us at info@goldenpawpr.com within the 7 days of delivery.

Send items to:

Golden Paw

PO BOX 1169 Aibonito, PR 00705